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Our policy lasts 14 days. If 14 days have gone by the day that you received your order, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it in. It must be in its original packing with labels attached and in a suitable condition for us to resell the product. Any item that is not in its original condition or is damaged for reason, not due to our error, will not be eligible for a refund. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If an item is returned in a non-resalable condition we have the right to refuse a refund. It can take unto 10 working days after receiving your returns, for the items to be processed and exchanged or refunded